Shipping & Returns
We want shopping with Wash Safe to be a great experience for you.
We offer a 100% money back guarantee on our 3lb products and our 32oz products cleaning products within 30 days of receipt of purchase for refund or store credit. There are no returns on any other products due to the cost of shipping. If you are concerned with the effectiveness of the product, try a smaller size first.
We do not accept returns on any size container larger than 3 pound, including multiple containers adding up to more than 3 pounds. There are no returns accepted for the 40lb contractor size buckets, 5 gallon containers or multiple gallon or multiple (more than one) LB bottles. If you are concerned with the effectiveness of the product, try a smaller size or single gallon first.
There are no returns for any of our sealers (deck, composite, and cedar) of any size and on open rolls of zinc roof defense or on rolls of zinc that we deem unsalable.
There no money back guarantees on paints, stains or sealers, although we do stand behind our products, if a product should fail and application procedures were followed by a professional applicator non-performing products will be replaced free of charge.
Do not send open bottles of liquid back to Wash Safe, please e-mail us at info@wash-safe.com or click on the help button below and send us a message regarding your return. We will reply with an RA number.
Equipment warranties or returns: Wash Safe does not except returns on used equipment, any defective equipment that falls under warranties are to be dealt with the equipment manufacturer. Wash Safe will provide you with the information that you need to make your warranty claim with the manufacturer.
Retail Customers - Please enclose your receipt from your point of purchase in the return packaging.
Wash Safe Industries
139 Queen Anne Rd, Unit 1
Harwich, MA 02645
Please e-mail us at info@wash-safe.com or click on the help button below and send us a message regarding your return. We will reply with an RA number.
